Special conditions

Fares

Fares quoted always include taxes, except the local taxes of some airports. First and Business Class Fares (l´Espace Première, l´Espace Affaires) First class fares and some Business class fares allow you to change your travel dates and flights or request a refund without penalty. Unrestricted Economy Class fares (Tempo, Tempo Challenge, Alizé or Plein Ciel, depending on the destinations) allows you to travel on the dates you choose. You can change your ticket at your local Air France ticket office, on the website via the "Your Bookings", or request a refund without restrictions. Economy Class fares, our lowest fares are subject to availability. These fares can carry substantial restrictions, such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes, non refundable status and non-eligibility for infant and child discounts. These conditions vary according to destination and period of travel. Should you have specific travel dates requirements, please call our bookings department for further assistance : 913 75 33 35 If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.

Booking online and paiement of the tickets

- The booking engine of Air France accept bookings between 24 hours and 10 months from the time of the connection to our site. - Your browser: the system of online booking and purchasing of Air France needs recent technologies, ie a browser type Internet Explorer 4.0 or Netscape Navigator 4.0. - The maximum number of passengers per booking is 9. - On the Air France website in Spain you can book tickets from 17 different departure airports in Spain: Madrid, Barcelona, Bilbao, Malaga, Valencia, Valladolid, Alicante, Sevilla, Alicante, Vigo, Ibiza, Mallorca, Menorca, Fuerteventura, Las Palmas Gran Canaria, Lanzarote, Tenerife North and South and Biarritz in France. - The delivery of the ticket can only be in the country of issue and payment of the ticket (Spain). - Payment must be made with a credit card (debit cards not accepted) issued in Spain. VISA ELECTRON is not considered as a credit card in Cybairfrance. The cardholder must travel and be over 18 years old. You can pay for your ticket: - Online, with a credit card: the paiement is done when the ticket is issued (if you asked to collect your ticket in an Air France ticket office, you will not be charged until the ticket has been collected) Secure online payment using SSL (Secure Socket Layer) technology is used in this website to encrypt the purchase transaction. SSL works by encrypting all communications between your computer and our server so that the information cannot be intercepted. If your browser is SSL equipped, your transaction will be secured automatically.

FLIGHTS TO MAINLAND CHINA

If you are traveling from Paris to mainland China, you must perform a Covid-19 PCR test and a serological test (IgM) in Paris. This rule also applies if you are in transit in Paris. If the results of these tests (PCR, IgM or both) are positive, you will not be able to continue your trip to China. In this case, your flight ticket for the trip between Paris and China will no longer be valid. You will have to contact our customer service to modify your ticket and, if necessary, return to your country of departure as soon as your situation allows it.

Puesta a disposición de los billetes

Con el billete electrónico, ya no precisará ningún billete físico para embarcar en nuestros vuelos internacionales *. No busque más. ¡ Ya no necesita su billete para volar ! 1. Haga su reserva 2. Recibirá por e-mail confirmación de su reserva así como un "Memo Voyage" que recordará el número de su reserva y las características de su viaje. 3. A la hora de volar, diríjase al mostrador de facturación y allí le entregarán su tarjeta de embarque con sólo dar su número de Titular Fréquence Plus o el de la tarjeta de crédito con la que abonó el billete junto con el DNI. Recibirlo por correo normal (8 días a lo menos)

Ticket use

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of:  - for flights in Europe (including Metropolitan France and Corsica) € 125 in Economy and €300 in Business; - for intercontinental flights € 500 in Economy and Premium Economy and € 1.500 in Business and La Première (or the equivalent in the local currency).

CONDUCT ABOARD AIRCRAFT

The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).