Special conditions

Please make sure to always read the General Conditions of Carriage and the Special Conditions applicable to the country or region where you booked your ticket.

When you book a flight with Air France, you accept our General Conditions of Carriage for you and your baggage. The Special Conditions are part of the General Conditions of Carriage. Please be sure to read these Special Conditions as well. The Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a country or region. The Special Conditions may therefore differ from country to country. Read the complete General Conditions of Carriage.

Booking via the website

You can book up to 9 passengers per booking, including adults and children. Each adult can be accompanied by an infant on their lap. The booking is confirmed as soon as you receive your booking reference. A confirmation email containing all the details of your booking will also be sent to the email address you provided. Please note that, according to European Union regulations, you do not have rights of withdrawal if your tickets were purchased on the internet.

Rates

Rates quoted include all taxes, with the exception of certain airport taxes that may be levied locally. Rates are guaranteed as soon as you obtain your booking reference.

Ticket refund

If you wish to request a refund for a ticket purchased at a travel agency, please contact them first. Your agency has all the information necessary to process your refund. In case of any difficulty, our customer service is at your disposal. You can reach them from the Contact Us page.

Online payment

To pay online, you must use your credit or debit card. Air France will then charge your card in real-time. Depending on the country, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods. Payment is fully secure thanks to the highest standard of data encryption.

Ticket use

The reserved fare is valid for a ticket used in its entirety, in the order, and on the dates indicated. By the General Conditions of Carriage, any non-conforming use of the ticket on the day of travel will result in the payment of an additional flat fare at the airport.

  • For flights within Europe (including Metropolitan France and Corsica), this surcharge amounts to €125 in the Economy cabin and €300 in the Business cabin.
  • For intercontinental flights, the supplement is €500 in Economy and Premium Economy, €1500 in Business and La Première (or the equivalent in local currency).

Behavior on board

Passengers are informed that in the event of a breach of Article 15 (Behavior on board) of the General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitations to the carriage), they may be included on the list of persons prohibited from boarding the carrier's aircraft pursuant to the CNIL deliberation n°2016-240.

Special conditions for the Spain website

Alternative Dispute Resolution

As of 2 June 2023, the State Aviation Safety Agency of Spain (AESA) has been recognized as an Alternative Dispute Resolution entity in the air transport sector providing air transport users with an alternative option to resolve their disputes on the application of Regulations (EC) No 261/2004 of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/9; and (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air. The scope of application of this new dispute resolution system is set out in Art.2 of Order TMA/201/2022 of 14 March (https://www.boe.es/eli/es/o/2022/03/14/tma201/dof/spa/pdf). If you have suffered an incident covered by this Order, prior to the start of the alternative dispute resolution procedure, you must file a prior complaint, for which you can request a "prior complaint form" in the customer service departments and services, including the sales and customer service counters of our company at airports, or filing the complaint form in our website (https://wwws.airfrance.es/en/claim) When the resolution of the previous claim is not totally satisfactory for the passenger, or if it has not been answered within a maximum period of one month from the date of presentation thereof; The passenger may appeal to the State Aviation Safety Agency (AESA, https:// www.seguridadaerea.gob.es/) for the alternative resolution of those disputes in which the European Union Regulations on the protection of air transport users (Reg. (CE) 261/2004 and Reg. (CE) 1107/2006), expressly excluding from this procedure claims regarding baggage, damages and clauses of the transport contract. It is cause for inadmissibility of the claim before AESA its presentation once a period of one year has elapsed from the presentation The decision adopted by AESA in the alternative dispute resolution is binding on the airline.